Archives: FAQs


How can I get the card?

After the customer receives an email that informs him that his /her card and pin is available at the branch or after the customer receives a call from the branch he can go to the branch by taking his ID/passport with him and collect his ATM Card & PIN at any working day & hour...


Why is there a One-Time Password (OTP)?

The One-Time Password (OTP) is a 6-digit security code valid for one transaction. It is sent to your registered mobile number. You will need an OTP every time you use a new device. You will also be required to input an OTP to confirm and complete your transactions.  

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